Airtel
Wrong information from Customer Care Executive. Without informing changed call rate

Hi, I am Navin Kumar from Delhi, my mobile no. is 9810444005, I am Airtel postpaid customer since 2005. I received a promotional call from Airtel that if I paid three years rent as a advance ie. Advance rental plan then all my local Airtel to Airtel call changes will be .20paise/minute till my Advance rental will be continoue. So I opt. that plan charges and paid three years rent as a Advance on August. After that all my call charges was .20paise/min according to promotional call. All Things are going going fine. On Jan I subscribed a new postpaid number 9717150009, So that my bill will be reduced, both numbers are airtel, after all they are charging same .20p/min. On March changed call charges Rs.1/min without any information. I got shocked to see my bill. I immediately contacted customer care executive at 121 they got waiver Rs.250 on my bill and assured that it will be rectified on next bill. On next bill same charges ie Rs.1/min. Again I contacted customer care executive They again given Rs.100 waiver and assured me that It will corrected on next bill. Then I written e-mail to nodal officer and AppeIlate Officer appellate.del@airtel.in on 1 July they response back with they have given me waiver of Rs.250 Rs.100 and call charges will be Rs.1/min from next bill, if choose value pack of Rs299/month it will be .20p/min. Felling like they have cheated me over phone given me wrong information. Please help me. I am ready to drag him in consumer court at any cost, I have all record e-mails and payment record and all previous bills.

Company: Airtel
Country: India

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