Airtel
Unsolved complaints being marked as "closed"

Nirmal Singh
09-04-2009
173

My airtel broadband/landline connection has been dead since 20-08

I have made many complaints and repeatedl requests to the company to look into the matter. The status of the problem today is still: UNRESOLVED!

The details are given:

20Aug:

complaint registered- Complaint no. 23686452

Result- marked as 'closed' on 01-09 without any technician visit or problem troubleshooting

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01-09

Problem unsolved, new complaint no. issued for the same complaint: 23822752

Result- marked as 'closed' on 03-09 without any technician visit or problem troubleshooting

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Problem still unsolved, new complaint no. issued for the same complaint: 23917634

STATUS: complaint open, no technician visit--no resolution to problem till date.

This reflects a really pity condition of the company, as it is unable to look in to very basic problems faced due to their technical incompetency to provide an active connection.