Airtel
Refusing to refund money taken for a service not delivered

Dear all,

I applied for a corporate postpaid connection with Airtel,

and provided all requried documents.

I paid Rs/-1200 as startup cum deposit charges.

Airtel agent gave me receipt, copy of application form with the number

provided and promised to activate the sim on the next day itself.

Three days passed, and still sim was not activated.

When I asked them, they gave conflicting and ambiguous answers of

why it is not activated. Again waited for a week.

It is still not activated.

Again I asked, again no concrete answers.

I decided to get my money back and go for another provider.

Here the customer agent said, that is not possible, we have already sent the

money to head office. If I needed to get the money back, I need to go to the office at BTM

which worked only Monday-Friday and had leaves on all general holidays.

Being a working professional this was very difficult for me. Things got delayed and later I went out of station for some time.

When I came back, I asked the customer agent to provide me a new connection based on the

money I have already paid.

This again was refused!!!

Due to before mentioned reasons as well as the location being far away and unknown to me,

as well as having small children to care for,

I couldnt go to the said office to collect the money for a long time.

Finally when we got there and asked for the refund, all the agents there

refused (including the supervisor).

The reason: They do not have any call records for the number.

(obviously, since the number was never USED!!!)

And hence they cannot refund money.

It is basic law: when you pay for a service, it has to be delivered.

If service not delivered, they have no right to refuse me a fulll refund.

This is equivalent to cheating the customer.

Please look into this case.

Thanks and Regards,

Anju A

Company: Airtel
Country: India

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