Airtel
More charges

Hi,

I had done a airtel to airtel call (local). Charges as per my scheme should be Rs.1 / Min.

I spoke to my wife on 29/09/09 at 2.20pm for 4.59 secs. The message which i got after the call got finished is showing me Rs.6 deducted.

When i check last call duration in my mobile it shows 4:59 and log also shows the same.

I called up airtel customer care they are telling that i spoke for 5:01. Which is not correct.

I feel they are fooling the customers by adding more charges. How can thier system show 2 secs more. Where as my mobile is showing correctly. Which is NOKIA N70 mobile no one have any access to change any data. Balance reduced from 287.74 - 281.74.

My concern is i have faced similar situation of charging by airtel many times this time i have proof.

I am worried about many valuable customer who will loose money because of this kind of activitiy.

I want to bring this to your notice. Please take this as case study and do thing which will help all customers.

Please help me my nbr is 9980215097.

Regards,

Krishna

Company: Airtel
Country: India

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