Air tel
Deduction From Pre Paid A/C

On 26.09.09 when i was in Banglore, a sum of Rs.99/- was deducted from my mobile pre paid a/c towards VAS PACK 99. My mobile no. is 09973823456. I immediately unsubscribed via SMS for which unsubscribe SMS confirmation was received by me. However, the amount of Rs.99/- deducted was not refunded. I contacted airtel customer care a number of times but was informed that they do not have access to the network since the mobile no. is of Jharkhand state. I sent a SMS message to AIR TEL office in Ranchi having no.09934049087 reading as follows :

"PLS. NOTE RS.99 HAS BEEN DEDUCTED FROM MY A/C IF IT'S NOT CREDITED IMMD. I WILL TAKE ACTION'

I received a SMS reply reading as follows:

"Plz.visit ARC in SPG Mart... Bahu Bazar and register a complaint.

You have been unsubsubscibed from the Air Tel VAS PACK 99 service."

To this I replied via SMS as follows:

"I am based at Ghatsila& it's not possible to visit. Pls. ensure the amt. is credited or else i will discontinue Air Tel and lodge complaint with consumer court"

I did not receive any further communication thereafter.

Today i.e.2nd October I contacted the Air Tel customer service a number of times. At 15.26 hrs. I was asked to hold the line to speak to the senior. I held on for 17 minutes but did not get any one on the line. Subsequently, when I dial the Customer Service either the line is cut off or I get a prerecorded message asking me to SMS to lodge complaint.

I am at a loss to understand how such cheats are allowed to operate.

Rajendra Mahajan

09973823456

Company: Air tel
Country: India

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