Airtel
Call details and improper billing system

Dear Sir,

Kindly refer my mails dated 28.10.09 and 30.10.09, for which neither I have received any reply/acknowledgment nor solution to the problem reported.

Today also I called to customer service care (121) but no satisfactory reply, rather the executive told me that the call details for the current bill has been uploaded, which is wrong.

According to my plan call rate is Re.1.00 per call but I am being charged @1.20 (see the attachment for previous months call details).

Further, I paid last bill on 05.10.09 but despite this I have been levied Rs.50/- for delayed payment.

I once again request to upload my call details immediately to enable us to pay the bill in time.

Further submitted that in case call details are not uploaded by tomorrow and my previous bill is not corrected (as mentioned above), I will not pay the current bill by due date for which the Company will be solely responsible. This is causing me mental agony.

Yours sincerely,

Ashok Kumar Sharma

Company: Airtel
Country: India

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