Airtel
GPRS and cust. care

Well i am a cust. of airtel since last 6 years. In fact i was so happy with the service of airtel that i have promoted airtel a lot among my friends. All was going well until last 3 months. I bought gprs mobile to use the gprs service of airtel. First it luckily activates the gprs and once its activated, it hardly deactivates. They charge 15 rs/day. So the GPRS does not get deactivate for weeks.

So my money deducted everyday even when i do not need it or use it. So to inform this i decide to call customer care. After hearing all the menus and the ads, when i m just able to reach the cust. care line, the call disconnects. After trying 3-4 times, i m finally able to speak to an agent. They speak so fast that i even dont get their names. I tell them my issue and get the same answer "server is down. try again. it will definitely deactivate". So i try to deactivate gprs but it doesnt. I called 7 times in 7 days but i still got the same answer. So finally i got frustrated i asked them to get a manager so that atleast they can forward my issue to higher authorities. But the agent refused that. So i asked if i can talk to supervisor or team leader. But that agent even refused that. And on top HE SHOUTED AT ME. That was my worst expirience with airtel. I really felt helpless i thought my money will now be deducted everything without even using the service. But it finally deactivated. But i had already lost hundreds of rupees. So i would be really appreciate if someone can look into this matter.

Company: Airtel
Country: India

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