Airtel
Excess GPRS charges & Services rentals changed

Airtel

Posted: 04-27 by JITEN [send email]

EXCESS CHARGES GPRS

Complaint Rating:

I'm having the number 9910626501 since past 2.5 years. And on the same Airtel offered me GPRS Mobile Office at the rent of Rs 99 per month at the time of offering the connection. Everything worked well, but due to technical problem this service was not working properly on 19th March. I complaint the same to customer care and they resetted the same service and i recieved the confirmation sms from Airtel that "MOBILE OFFICE IS ACTIVATED AND THE RENTAL FOR THE SAME IS Rs 99 PER MONTH, DOWNLOADING AND SURFING CHARGES ARE NIL"

but as per my current bill the service has been changed to Rs 499 per month from 24th March and they had charged Rs 935 in current bill. Also complained serveral times but now they say that this service is offered to me for Rs 499 only, also there would be no reversal to the charges. However all the shift managers comply to my words, because I had never asked to change this service to Rs 499. But i dont know why they are making fool of us.

I want to file a court case against Airtel, pls anyone state the procedure for the same.

Jitender Sethia

9910626501

Company: Airtel
Country: India

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