Airtel
Activation of services without any consent

Hi All

This is to inform you that I was treated so rudely by customer care team that I had to literally abuse teh lady agent. Basically I wanted to activate GPRS on my mobile and I called up Care team for that but three agent told me that they wud have to keep the call on hold to seek inforamtion and they simply disconencted the call, I got very frustrated and I called teh dept. once again, this time a picked up the call (Durga) and refused to transfer the call to supervisor and said (agar teko supervisor se baat karne ki hai to raat me 10 baje ke baad phone kar) this is the way she was speaking to me, I there fore angrily abused her for the rude behavior, she then went ahead adn disconnected the call saying (tere number ke saath dekh kya karti).

After 15 minutes of the call my Missed Call Alert service was activate without any consent and Rs 15/- got deducted from my account, further to that hello tunes got activated for 365 days and teh tune was a piglet.

I have made a complaint againxt this in custoemr care dept. on the same day and spoke to Mangesh (Floor Supervisor) he checked details and apologised for same adn promised teh refund fo the deducted amount also told that other service wud get deactivated within 24 hrs time.

But I kept on receving call from one number which was from Vega Centre (Pune) who was actually activating the services and also had a big argument with me over the fone regarding the same. The person who was calling from Vega Centre was Ajay according to him. Now I am unalbe to use the service.

Kindly do the needfull for above mentioned issue.

My Mobile No. is: 9766655213

The Calls were made to customer care team on 26/06

Regards

Rameez

Company: Airtel
Country: India

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