Airtel
Wrong billing VAS

This is regarding a WRONG Billing on my Airtel post paid connection 98495-45996. On the 26th of July I received some hundreds of SMS messages that I have used Airtel Live services, while the truth is that I have never done anything like that and am not even aware of such a service. I had even switched off my phone to not receive those messages.

On receiving my bill I found there were about 224 SMSes and each charged at Rs.10! I found that all such activities have happened on 26th July from 7.58 am to 9.41 am.

I wanted to bring this to your notice that I have NEVER subscribed to any such service or used anything called Airtel Live ever. I have been following up with your customer care over phone, email and also in person (Begumpet office, Hyderabad) but the only solution they came up with was that I have to send an email to nodalofficer.andhra@airtel.in and also to appellate.andhra@airtel.in. It has been a week and no response so far! I hope someone will read this complaint atleast.

Please note that I have not made any use of Airtel Live services and I want these charges to be reversed. The technical person at the Begumpet office checked my phone and the SMSes that I received on that date, but could not offer any resolution after waiting there for 45 minutes. I am sure you will have the history of all the complaints and calls i have made to you - please check and DO reverse or waive off these charges. I am corporate user and have been using your services for the past 6 years and have never faced any such issue in the past, you can check my payment history and my SMS history. This kind of wrong billing and repeated answers from your customer service saying that i have sent those SMSes is just not appropriate and I certainly do not appreciate this form of harassment.

I hope there is a solution and i certainly am not going to pay that bill till I get a response.

Thanks

Pramod Allamraju

Company: Airtel
Country: India

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