Airtel
Terrible Customer Service

I write to share the wonderful time that I’ve been having over the past 24 hrs, thanks to Airtel. At about 2 pm on 13th June my Mobile Office (GPRS) stopped working – after I’ve been using it for the last two years. Anyway – so I called up 121 (the custome care number) & spent about 3 hrs with them from 6 pm to 9 pm. I was told by various people that my “mobile office has not been activated”. When I told these same folks that I seem to have been using a service & paying for it for the last 2 years without activation – the standard answer was “I am sorry for the inconvenience”!! When I asked why my services were deactivated WITHOUT any request from my side – sure enough – no answer! In the meanwhile I got a sms which said & I quote – “As per your request your GPRS Rental – 499 plan has been stopped”. That of course came as a complete double whammy.

Anyway – I was promised by all the guys – including a couple of supervisors that I spoke to – that it will be activated in an hour. It hasn’t happened yet – and I am writing to you after 14 hrs of my last call. Today morning when I’m trying to call 121 I am being told by the IVR “Press 1 to unbar your Airtel Mobile” after which the call promptly gets disconnected.

I would strongly recommend - please stay away from Airtel!!!

Company: Airtel
Country: India

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