Airtel Chennai
9003150011 Rs. 5000 falsely charged for Airtel Postpaid connection

Hi there,

My name is Rohan and I owned a Corporate Airtel Postpaid connection in Chennai.

The number was 90031-50011. I took this connection on December wherein I

opted for the paper bills.

Currently, I have an outstanding of approx. Rs. 9, 200 out of which approx. Rs. 5, 200 has been charged wrongly for the services that I did not used and also, the required discounts were not provided.

June I had to change my address due to change in my office location.

Since then I have been facing lot many issues being with Airtel. Below are my

concerns-

1. Immediately after I shifted my residence, I stopped paper-bills

and requested for e-bills. I sent the SMS as directed by Airtel almost 40-45

times but it was not updated. Then I called up Customer care and they updated

this wrongly. Since then I have not been receiving bills in any format.

I kept on putting the requests and this was never completed and every time the

Customer Care officials used to say, they have updated the e-mail address in

their database. But whenever I used to call up the next time, I was

disappointed to see that the e-mail ID is still wrong.

Upon asking for clarification, I used to get a reply that there was a technical

problem.

I agree there might be some technical problem, but if this problem persists for

almost 10 months then it is an alarm that either your Technical team is not

transparent or your Customer-Care officials are not truthful.

I have placed these requests for more than 30-40 times, but this was never

taken care of.

Also, when I used to manually request for specific month s bill, it was

diverted to wrong e-mail ID and I never received any bills.

2. June Nov I have been paying the bills without even

knowing the details of my charges. But since December I felt that I was

over-charged for some of the services like unnecessary GPRS charges and SMS

charges, along with some rubbish downloads like "Hot Models Wallpapers" (which

I never downloaded).

Since, then I have faced the similar sort of charges in the January, February

and March bill too.

3. Please note that my postpaid plan had-

125 rental for the services.

9, 999 Local STD SMS free as part of corporate plan.

99 Rs. rental for unlimited GPRS on Cell-phone. (Net-On-Phone)

99 Rs. rental for 50 MB GPRS on PC. (Mobile-office)

But even then the total limit that was allowed to me was 50 MB and I have been

charged for all the usage that exceeded 50 MB.

Also, I have been charged excessively for the SMS which I was supposed to get

free.

I requested the copy of Dec, Jan, Feb, Mar bills many times starting from

January itself, but it is being sent to me today. So what is the point in

sending me these bills now, when you guys have actually made all the benefits

of late fees, etc.

Please note that from January itself I have directed the customer-care as well

as some of your officials that I will make the payment and would like to

continue the same number, provided the wrong charges are reversed back. But

even then no one bothered to take care of this.

Mar my Outgoing was barred. Although by this time I had already switched

to another service provider, I never had an intent of non-payment. Hence, I

kept this number alive in an alternate phone. I was waiting for any sort of

communications or settlements from your side.

I am already tired of trying the best from my side as I have been raising the

concerns from past 10 months. But sorry to say that there was no attempt from

your side even now. In fact I received 2 unsolicited calls from your side that

very rude and harsh. Those guys literally warned me and told that it will not

be good for me if I do not make the payment.

Apr my incoming was also barred after which I kept your SIM aside.

Now following are my big questions-

1. Recovery agents have already been barred as per the government

policies. Also, the relationship is between me and Airtel. I will not entertain

any 3rd-party calls. I would like to know why I received such unsolicited

calls, even when I was open to any settlements and making out the payments?

At that time, I clearly mentioned them to approach me in a fair and

well-mannered way.

2. When I had already given ample of time to you guys to approach me

for any sort of settlements and settle the dispute, you people did not made any

approach apart from the reminders to make the payment.

Then why your officials are calling my friends and relatives asking for my

contact numbers now?

To approach me you guys already have my e-mail (on which you sent the bill

today).

Please take it as a request or as a warning, that no such activities will be

entertained. Approach me in a fair and decent way with right behavior. And

immediately stop giving unsolicited calls to my friends and relatives. I assure

you that you will not gain anything from such childish and non-sense actions.

And I am going to take this very seriously if any further calls are made to any

of my contacts. And I will have no regrets to see you in consumer/judicial

court.

Please take them as my strict words and don¿t try to intrude in my personal

life.

3. Last but not the least, I am going to communicate with only one

representative from your side. I do not have enough time to describe my case in

detail to hundreds of your officials. So please decide on this one as well, on

who is going to communicate with me. All your queries and questions will be

replied. Just drop me an e-mail.

Going forward I am no more interested in availing your services and also I do not look forward for any settlements from my side now.

So please, discontinue my relationship with Airtel.

Thanks and regards,

Rohan

Company: Airtel Chennai
Country: India

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