AIRTEL DIGITAL TV
NON RESPONSIVE CUSTOMERE CARE

TO,

AIRTEL DIGITEL TV

SIR,

I AM PEEVED TO SAY THAT I AM FED UP OF YOUR TERRIBLE CUSTOMER CARE AND IRRITATING SERVICES.

I HAVE UNFORTUNATELY BUYED TWO SET TOP BOXES OF AIRTEL DIGITAL TV FROM A SHOP AT KANPUR ON 6 MONTHS FREE SUBSCRIPTION SCHEME (M/S SARALA AGENCY) ON 23 rd DEC, ’08.

ON THE DAY OF INSTALLATION I HAVE USED ONE OF MY TWO ACTIVATION VOUCHER WORTH Rs = SR NO# 109832000190437& AND 3 -4 DAYS LATER WHEN I TRIED TO ACTIVATE THE SECOND VOUCHER THE VOUCHER WAS TERMED INVALID.

MY CURRENT ACCOUNT IS PRESENTLY STATED AS NEGATIVE Rs 1500/=.

I HAVE TRIED TO ACTIVATE THIS VOUCHER ON INNUMERABLE OF TIMES BUT A COMPUTERISED VOICE STATES THAT THE SCRATCH CODE FOR THE ABOVE TRANSACTION IS INVALID.

I HAVE CALLED YOUR TOLL FREE NO 18001028080 WHICH I THINK IS THE WORST CUSTOMER CARE I HAVE EVER CALLED.

MY FIRST COMPLAINT NO. 486641 WAS NOT FIXED AND WAS CLOSED WITHOUT ANY TELECOMMUNICATION.

MY SECOND COMPLAINT IN SAME REFERENCE #NO.493296 IS NOT AS YET FIXED, WHICH WAS REGISTERED ON 15 TH JAN, ’09.

I REGRET TO SAY THAT IF THE ABOVE ISSUE IS NOT BEING FIXED AT PRIORTY I WILL HAVE TO MOVE TO THE CONSUMER FORUM.

ACTIVATION VOUCHER SR NO# 1090832000190436

ON FOR DR ABHISHEK TRIVEDI

AMIT SAXENA

CELL-09919636383

CUSTOMER ID-3000167633

CUSTOMER NAME- Dr ABHISHEK TRIVEDI

ADD- 128/194/57 K, BLOCK KIDWAI NAGAR,

KANPUR

MOB#9919636383

#9415040739

# 9839063352

Company: AIRTEL DIGITAL TV
Country: India

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