TO,
AIRTEL DIGITEL TV
SIR,
I AM PEEVED TO SAY THAT I AM FED UP OF YOUR TERRIBLE CUSTOMER CARE AND IRRITATING SERVICES.
I HAVE UNFORTUNATELY BUYED TWO SET TOP BOXES OF AIRTEL DIGITAL TV FROM A SHOP AT KANPUR ON 6 MONTHS FREE SUBSCRIPTION SCHEME (M/S SARALA AGENCY) ON 23 rd DEC, ’08.
ON THE DAY OF INSTALLATION I HAVE USED ONE OF MY TWO ACTIVATION VOUCHER WORTH Rs = SR NO# 109832000190437& AND 3 -4 DAYS LATER WHEN I TRIED TO ACTIVATE THE SECOND VOUCHER THE VOUCHER WAS TERMED INVALID.
MY CURRENT ACCOUNT IS PRESENTLY STATED AS NEGATIVE Rs 1500/=.
I HAVE TRIED TO ACTIVATE THIS VOUCHER ON INNUMERABLE OF TIMES BUT A COMPUTERISED VOICE STATES THAT THE SCRATCH CODE FOR THE ABOVE TRANSACTION IS INVALID.
I HAVE CALLED YOUR TOLL FREE NO 18001028080 WHICH I THINK IS THE WORST CUSTOMER CARE I HAVE EVER CALLED.
MY FIRST COMPLAINT NO. 486641 WAS NOT FIXED AND WAS CLOSED WITHOUT ANY TELECOMMUNICATION.
MY SECOND COMPLAINT IN SAME REFERENCE #NO.493296 IS NOT AS YET FIXED, WHICH WAS REGISTERED ON 15 TH JAN, ’09.
I REGRET TO SAY THAT IF THE ABOVE ISSUE IS NOT BEING FIXED AT PRIORTY I WILL HAVE TO MOVE TO THE CONSUMER FORUM.
ACTIVATION VOUCHER SR NO# 1090832000190436
ON FOR DR ABHISHEK TRIVEDI
AMIT SAXENA
CELL-09919636383
CUSTOMER ID-3000167633
CUSTOMER NAME- Dr ABHISHEK TRIVEDI
ADD- 128/194/57 K, BLOCK KIDWAI NAGAR,
KANPUR
MOB#9919636383
#9415040739
# 9839063352
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