AIRTEL DIGITAL TV
Grievance Lette

10 May

Officer

Consumer Forum

New Delhi / UP

Sub: Misrepresentation of Account Information

Manipulation in Deactivation of channel package

Customer ID: 3000 478129

Complaint Number: 695163 Dated 10 May

Sir

I would like to draw your kind attention towards the following grievances:

1. Purchased a new Airtel Digital TV connection for Rs. 2050 on 13 March

Available with Two months free subscription to Mega Channel package along with

ESPN channel package free of cost.

Being broadband (Internet) customer, requested and applied for the Cash Back Facility

Entitled to us worth Rs. 250, which was assured to be provided within 7 days.

On 21 March Rs. 300 was confirmed by Mrs. Afthiya at 5.55 PM in the above said account.

Before the lapse of free subscription of two months scheme for timely recharge of our account,

The balance is being said Rs. 50 only instead of Rs. 300

By Mr. Rakesh Dated 10 May at 3.30 PM and Mr. Raju Dated 10 May at 4.05 PM

2. On requesting to subscribe us with Mega Channel package only for the next month (3rd Month)

Manipulation is being done in deactivating ESPN channel package

Which was available for free and not requested for.

3. On request to connect the call to Floor Manager at Call Center, no proper reply is being given

And the call is being put on hold for 15-20 idle minutes by both the above said executives

as in practice for delaying in reply instead of connecting the call to FM.

Details: a) Mr. Rakesh, 10 May Time 3.30 PM, Call Ended: 4 PM, Status: Not Resolved

b) Mr. Raju, 10 May Time 4.05 PM, Status: Wasted 15 Minutes and Not Resolved.

These petty issues may be solved immediately.

You are requested to take remedial actions.

Thanks

Yours

R C Jain

Airtel Regd. Number (DSL) 0120-4283321

Mobile: 98 181 55411, 99 105 05007

Address: A-88, FF, Sec-55, NOIDA

Company: AIRTEL DIGITAL TV
Country: India

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