AIRTEL DIGITAL TV
AIRTEL DIGITAL TV- A CHEATER

This is really ridiculous. I have got one sms that my account has been

recharged but STILL THERE IS NO SERVICE.

On Tue, May 26 at 2:26 PM, Sucheta Ray wrote:

> Hi,

>

> Please read the mail below. I am a Airtel Digital TV customer. The

> subscribed package is the Value package which costs Rs 200. I

> recharged my acciunt on March 26 with Rs 300/-. Moreover I am supposed

> to get back Rs 250 as I have one Airtel Postpaid and Broadband

> connection. So how come my connection has been cancelled? I want my

> connection back by EOD today and also I will not count the days when

> the service was not there. If any action is not taken then I will take

> legal action. Also I am putting this mail chain in consumer forum.

>

> Thanks,

> Sucheta Ray

>

> On Thu, Mar 26 at 5:45 PM, Sucheta Ray wrote:

>> Hi,

>>

>> I am Sucheta Ray. I bought one digital TV connection on 14th March,

>> 2009. My customer ID is 300486227. I stay in Bangalore but I am a

>> Bengali. I told the dealer (Veejay Enterprises, 78 R.K.Mutt Road,

>> Ulsoor, Bangalore-8) repeatedly that I need something in which I will

>> get more hindi and bengali channels. But still he showed me a leaflet

>> which had only South Packages. He asked me to add top ups to get some

>> hindi and bengali channels. So I paid Rs 1750 and got that connection.

>> I was told that there is a offer that first 3 months there will be no

>> subscriptions. But next day only I came to know from one of my friend

>> that there are packages like Value and Economy in which I can get more

>> hindi and bengali channels with a lesser monthly cost. So I called up

>> the customer care number to change the package. The first thing they

>> told me that there is no option to change a package. After arguing

>> thay guy was ready to take a complaint. He told me that within 48

>> hours the complaint will be resolved. The complaint number is 595109.

>> As usual after 2 days also no output was there. So again I called up

>> the customer care. This time one guy, named Venkates picked up. He

>> informed me that only after 26th of each month the packages can be

>> changed. So he adviced me to recharge my account as the moment the

>> package get changed I will be charged. This time the complaint number

>> is 601899. I recharged my account with Rs 300. While recharging I came

>> to know that my account balance is - Rs 750. I don't understand why.

>> May be they had given me South Mega package. I was really confused

>> because I paid only Rs 1750 initially for South Value package. Also I

>> realised that there is no signal. So again I called up the customer

>> care. This time one lady, Shahnaz, picked up. She told that it was

>> their fault. So they will refund the money back and and also restore

>> the connection. This time the complaint number was 604370. She

>> requested me to wait till 26th. In between I made atleast 4/5 more

>> calls to the customer care. Today also there is no signal, the

>> account balance isalso negative. Again I called up the customer care.

>> One guy, Arvind picked up. And I was told that the requests are all

>> having OPEN status. I have paid Rs 1750 Rs 300 just to get no

>> connection and to undergo this pain of calling the customer care. Now

>> I am feeling that I will go to some Airtel office and just break the

>> box infront of them. I am really cursing me that why I took this

>> connection. Actually I have one postpaid and one broadband connection

>> from Airtel only (For this also I am supposed to get Rs 250 offer, but

>> that money also has not been refunded to my account after 12 days

>> also. God knows, how many calls I have to make for that). And I am

>> very satisfied with those two services. So I thought this will also be

>> good. But I was mistaken. Airtel have trained the customer care guys

>> how to say "Hello", "Thank You", " Madam" and all other idiotic things

>> but they are not at all trained. Very unsmart and irritating. Today

>> also they could not confirm me when they can restore my service back.

>> By today if the signal is not back then I will write to Mr Mittal and

>> will let him know about this suffering.

>>

>>

>> Thanks,

>> Sucheta.

Company: AIRTEL DIGITAL TV
Country: India

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