This is really ridiculous. I have got one sms that my account has been
recharged but STILL THERE IS NO SERVICE.
On Tue, May 26 at 2:26 PM, Sucheta Ray wrote:
> Hi,
>
> Please read the mail below. I am a Airtel Digital TV customer. The
> subscribed package is the Value package which costs Rs 200. I
> recharged my acciunt on March 26 with Rs 300/-. Moreover I am supposed
> to get back Rs 250 as I have one Airtel Postpaid and Broadband
> connection. So how come my connection has been cancelled? I want my
> connection back by EOD today and also I will not count the days when
> the service was not there. If any action is not taken then I will take
> legal action. Also I am putting this mail chain in consumer forum.
>
> Thanks,
> Sucheta Ray
>
> On Thu, Mar 26 at 5:45 PM, Sucheta Ray wrote:
>> Hi,
>>
>> I am Sucheta Ray. I bought one digital TV connection on 14th March,
>> 2009. My customer ID is 300486227. I stay in Bangalore but I am a
>> Bengali. I told the dealer (Veejay Enterprises, 78 R.K.Mutt Road,
>> Ulsoor, Bangalore-8) repeatedly that I need something in which I will
>> get more hindi and bengali channels. But still he showed me a leaflet
>> which had only South Packages. He asked me to add top ups to get some
>> hindi and bengali channels. So I paid Rs 1750 and got that connection.
>> I was told that there is a offer that first 3 months there will be no
>> subscriptions. But next day only I came to know from one of my friend
>> that there are packages like Value and Economy in which I can get more
>> hindi and bengali channels with a lesser monthly cost. So I called up
>> the customer care number to change the package. The first thing they
>> told me that there is no option to change a package. After arguing
>> thay guy was ready to take a complaint. He told me that within 48
>> hours the complaint will be resolved. The complaint number is 595109.
>> As usual after 2 days also no output was there. So again I called up
>> the customer care. This time one guy, named Venkates picked up. He
>> informed me that only after 26th of each month the packages can be
>> changed. So he adviced me to recharge my account as the moment the
>> package get changed I will be charged. This time the complaint number
>> is 601899. I recharged my account with Rs 300. While recharging I came
>> to know that my account balance is - Rs 750. I don't understand why.
>> May be they had given me South Mega package. I was really confused
>> because I paid only Rs 1750 initially for South Value package. Also I
>> realised that there is no signal. So again I called up the customer
>> care. This time one lady, Shahnaz, picked up. She told that it was
>> their fault. So they will refund the money back and and also restore
>> the connection. This time the complaint number was 604370. She
>> requested me to wait till 26th. In between I made atleast 4/5 more
>> calls to the customer care. Today also there is no signal, the
>> account balance isalso negative. Again I called up the customer care.
>> One guy, Arvind picked up. And I was told that the requests are all
>> having OPEN status. I have paid Rs 1750 Rs 300 just to get no
>> connection and to undergo this pain of calling the customer care. Now
>> I am feeling that I will go to some Airtel office and just break the
>> box infront of them. I am really cursing me that why I took this
>> connection. Actually I have one postpaid and one broadband connection
>> from Airtel only (For this also I am supposed to get Rs 250 offer, but
>> that money also has not been refunded to my account after 12 days
>> also. God knows, how many calls I have to make for that). And I am
>> very satisfied with those two services. So I thought this will also be
>> good. But I was mistaken. Airtel have trained the customer care guys
>> how to say "Hello", "Thank You", " Madam" and all other idiotic things
>> but they are not at all trained. Very unsmart and irritating. Today
>> also they could not confirm me when they can restore my service back.
>> By today if the signal is not back then I will write to Mr Mittal and
>> will let him know about this suffering.
>>
>>
>> Thanks,
>> Sucheta.
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