Airtel GPRS
Improper billing for GPRS service by Airtel - Need Inputs

I have activated Airtel’s Net on Phone (NOP) service on my mobile since last month. I have been told that this includes 150 monthly rental with no charge for surfing and downloading except Airtel Live. At the end of month, I am charged with all the surfing I did on the Kbyte basis and billed around 4000.

When inquired, they are saying that access was done thro Airtel Live (WAP_ALL) service and not thro NOP (AirtelWap). I, as an end user won’t understand which service is used to connect internet in background and why NOP is not used (It’s selected by default in my cell). According to them, Airtel Live comes on title bar when accessed but I cant see anything like that in Opera mini or my default browser.

This is a straight case of cheat and I am completely confused what to do next as I even contacted Nodal officer without fruitful results.

Any inputs will be appreciated.

Company: Airtel GPRS
Country: India

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