AIRTEL/GPRS
Service Provided

Hi,

I am really very happy finding WORST service provided by AIRTEL. Reasons for the

same are:

1. GPRS activation took the period from 20 th may to 25 th may. SMS

(AGPRS is not working at all)

2. required continuous follow-up.

3. customer service response time was worst. Also getting the reason that

Saturday our systems are down so can't help. Please change the slogan to 20X 6

instead of 24 X 7.

4. Has to listen to STD@1.50 every time which is most irritating. Even-though I

am having STD@0.99.

5. Got response from the Team Lead that we can't give you the 'Hisaab of each

hour'.

6. no response from Customer care for a long time.

7. Why are you telling a customer that your service will be activated within 4

hours when it is taking more than 24 hours.

8. Also I have registered my number in DO NOT Disturb services of AIRTEL, bit still I am getting calls from AIRTEL Executives itself. Isn't it a joke. how can Airtel use DO NOT DISTURBE service registered people's number, and call them?

What is guarantee that in the future same case may not happen.

Also find out the person who have responded arrogantly from the audio recordings

and do let me know what action you have taken against him.

Waiting for a fast response but know that my expectation is not correct.

Previously I was having a respect for AIRTEL as it is an INDIAN organization but

now my experience is really BAD. should I believe in Airtel.

Thanks and Regards,

Amol

@0986775315

PS: Please give this letter as "LETTER OF APPRECIATION" To each person

involved in my case. That you can find out from your database I guess.

Company: AIRTEL/GPRS
Country: India

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