Airtel India
Harrasing Customer

Complaint From No 91 9929198676.

Sir/Madam

I recently talked to TM, Mr. Digvijay Singh (91 9950952456), he disturbed me much more.

I think no body is really concerned and i am wasting my time but anyways, i will at least do my part.

I am Praveen Kumar Singh, Marketing Executive in a public sector company in jaipur.

I bought airtel prepaid sim from "Bharat Shopping Centre, B-30 Chitrakoot Stadium, Vaisahli Nagar, Jaipur" on 10 April. Sim was activated within 10 minutes. I was told that i'll get call from verification authority within 7 days, but i did not know when i got the call and somehow i missed it.

On 23rd April I got the sms that my details are not verified on local reference contact number. And my connection was terminated. I was out of state that time. I came back on 29th April morning and immediately contacted my retailer as suggested in sms. I gave all verification IDs, my photos and every other necessary things demanded in sms as well by retailer.

Retailer said - it'll be activated within 24 hours. Since then (29th April) i am daily going to meet the retailer and he keeps on saying within 24 hours it'll be activated but it seems his 24 hours means more than a week.

I am unable to make calls or receive calls. I am Marketing executive and had given the contact no. to almost 200 of my dealers and colleagues. Now, none of them is able to contact me and i am occurring great loss from dealer side and high pressure from higher authority.

I have contacted customer care centre (unsatisfactory and uninterested), their nodal officer (no response-phone 91 9928034865, mail), Team Manager of area and so many, but none of them seem to be interested. I recently talked to TM of area - Mr. Digvijay (91 9950952456) and he disturbed me much more.

I request you to please take a necessary action if you can to help me out the problem. I have nearly Rs. 130.00 balance in this sim which i don't want anymore, neither the service. I just want to tell them that a customer cost something and they shouldn't avoid answering them. I want the retailer to understand how to talk to customer and should not commit for something he can't do.

Please, help me in the situation or if not, tell me frankly that matter can't be solved so that i can stop bothering my self. Because, now i am feeling like banging my phone and laptop with my head.

Seeking a reply at earliest.

thank you.

Praveen Kumar Singh

Not Working Airtel Contact No. 91 9929198676

Marketing Executive

Jaipur. Rajasthan

Company: Airtel India
Country: India

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