AIRTEL-internet connection(DSL)
My connection is not getting disconnected

Hello,

This is Meenakshi Jain. I had taken AIRTEL internet connection around a year back.

Now i want to disconnect it. I had filed a request for the same first on 16th jun in customer care.

They gave me assurance that my connection will be disconnected within 7 days (According to SLA). I had filed the request such that i can get the bill before 26th jun so that i can present the same in my company for reimbursement. After 16th i have called customer care around 10-15 times and every time they come up with different differnt issues. They say that they have resumed my connection by taking my consent but i never gave any consent.

And all becuase of this delay now my company will not reimbuese it and i have to pay it from my pocket.

Moreover to this now when i dial again to customer care then now a days i get a message "ur payment is not received so outgoing facility is disconnected".

while i have already paid the bill via check and amount has been deducted from my account.

I am really annoyed with the kind of service provided to me and it has troubled me alot.

I request you to plz take some action

In anticipation of a solution

Thanks and Regards.

Company: AIRTEL-internet connection(DSL)
Country: India

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