Airtel Landline Service
Airtel handling of customer complaints

Its quite sad that I have to complaint about the service provider which is making this complaint possible (i am using airtel braodband for this mail).

Few days back I received a letter from Airtel suggesting that I have made some corrections on the cheque and hence they are returning back. On checking the cheque- it never belonged to me. It was a cheque issued by someone else and delivered at my door step. What if the cheque was misused by a wrong person?

Rightly I wanted an apology letter from Airtel not once, not twice but thrice, each time the executive promising me a time before which it would be delivered but I am still waiting for the all elusive letter. Its been more than 20 days before I complained for the first time.

Moreover, the executive at the help centre refused to share with me the Email ID of any senior exectutive of Airtel!

My question- if we donot know about the email IDs of the service providers senior executive, how would calous behaviour and mishandling of such issues be brought to their notice.

After the episode, I am sure Airtel just wants to make money out of the ever growing population of India rather then providing good service. That is why I feel happy to be using vodafone mobile no. God's grace!!

Regards,

Nitin

Company: Airtel Landline Service
Country: India

  <     >