Airtel Mobile
Discontinuation of service due to address verification issue

Hi

I have a new Airtel post-paid mobile connection since 15 days. In the last 15 days Airtel has not been able to schedule an address verification visit and hence have disconnected my phone service while I am travelling outside my home base Bangalore.

Airtel does not have an all India toll free number that can connect me to the Bangalore help desk and I had to spend 4 hours on 25-Sep-09 from 9 am to 1pm to finally get to speak to a line manager as the Airtel 'systems' were down.

Now the line manager has asked me to send an email to 121@airtelindia.com to help solve this problem.

This is the most insensitive way of dealing with customers and disconnecting outgoing facility so abruptly is the last straw. This despite the fact that I also have Airtel broadband facility at the same billing address in the same name as my mobile connection. I fail to understand why Airtel could not use the "address verification" done by the broadband team while installing the modem at my address!!!

This is by far the worst service I have received from any cellphone provider worldwide.

-Mandar Ghatnekar

A disappointed customer.

Company: Airtel Mobile
Country: India

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