Airtel Mobile
Hello Tune

Just check out the template reply from AirTel.

Customer care works only when everything is fine. When anything goes wrong or when there is a complaint, customer care can generally do nothing.

Regards,

Vijay Shekhar

From: 121@airtelindia.com

Subject: Re: MOBILE NOS. 9789052198 xxxxxxxxxx [|BAL|9789052198|51120093404|]

To: vshekhar_1974@yahoo.co.in

Date: Thursday, 5 November, 2:19 PM

Dear Sir/ Madam,

Thank you for contacting Airtel.

You have requested to disconnect the Presong part (IVR voice) regarding Hellotune for the below mentioned mobile numbers

9789052198

xxxxxxxxxx

We would like to inform you that we are unable to disconnect IVR voice as it is a default service.

However, we have taken your feedback for our future requirement.

For further assistance, mail us at 121@airtelindia.com

We value your association with Airtel.

Warm Regards,

Jayavijitha Balu

Customer Care Executive

Bharti Airtel Limited

To leave your feedback on the current interaction, please use the following URL-

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=5ABADC2AA027BE 259FF67E172DA AB224BE19BC134690FB1D69AFD83454BEC2C5C4CECECF385DA3EB10&refno=51120093404

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

&&&Original Message&&&-

From: vshekhar_1974@yahoo.co.in

To: 121@airtelindia.com

Cc:

Sent: 05/11 11:19:35

Subject: Mobile nos. 9789052198 xxxxxxxxxx

Dear Sir

I have activated hello tune on both my mobile numbers.

Now the purpose of a hello tune is for the caller to listen to a good song or some good music.

What is happening in my case (and also in case of several AirTel users) is that many a time when any caller calls me on both my numbers what they first hear is agle gaane ko copy karne ke liye star dabaye... or agle gaane ko sunne ke liye... and then the song.

My simple request is that I WANT THE PRE-SONG PART MENTIONED ABOVE PERMANENTLY REMOVED and whoever calls me should directly hear the set song.

It s a very simple request... kindly do the needful.

Please call me on 9789052198 for any clarification.

Regards

Vijay Shekhar

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Company: Airtel Mobile
Country: India

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