Airtel Mobile Service
What a shameful service

Hello Sir

I am an Airtel user from June and my Mobile no is 9902622688 with corporate policy of Siemens.

Also i am using Brodaband and Landline,

Please look on my cocerns carefully...

I am a Manager from Siemens on IT and all these answers are not acceptable on technical front becuase i had 15 years of Total IT support.

I have no concerns about Broadband much but it also starts as follows by Mobile department...

I found service was good in Mobile till November then the following issues started

1) Network issue - All the time answer from CC that we are working ..completed 14 months now

I think i made around 30 complaints and then i though there is no meaning to waste my energy and time

Moreover i am BP patient and i don't want to lost my health as my dependents are with me (wife / Dughter and mother)

2) Now billing statement - Last 10 days checked with CC and got the message that there is an upgradation of systems and application

Just imagine such a huge subscriber list you have and giving an explanation like this for 10 days is really horrible.

3) CC - Pathetic service even from supervisor. Today i spoke to CC - Umesh and then CC Supervisor Mohan

What a shameful answer he provides... one of his message was there is no link between CC and tech support.

Such a huge customer list how you can satisfy them on tehnical front. Link is not there between CC and tech support ..Shameful answer.

I am humbly requesting you to look on the issue carefully ateast give a satisfied answer to customers.

In this country we have human rights laws and if some thing worse happens these info will route to them.

Regards

Jacob Cherian

9902622688

CC - Customercare

Company: Airtel Mobile Service
Country: India

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