Airtel Pospaid Connection
Hello Tune service

I would like to mention about a serious issue with a service provided by Airtel Hello tune. I am a new customer of Airtel using its service for past one month.

Issue:

I made a call to my friend. He had a hello tune activated in his mobile. My loudspeaker on the mobile was on.

As he was not picking up the call i thought of checking my unbilled amount for which I dialed (*121#).

That’s were the problem starts

Airtel has service were if the user presses * key the hello tune which he is currently listening to gets set has the callers hello tune for which they charge around Rs. 40/-.

You wont even get any warning or message before they activate this service.

Every thing should have a systematic procedure of activation. See i was not at all aware of this service.

Then I contacted the customer care they told they will resolve the issue in my next month bill.

When I deactivate the hello tune service I had to go through a list of warnings and messages after which they have deactivated. I think they should do the same while activating the service as well before charging...

Company: Airtel Pospaid Connection
Country: India

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