Airtel Postpaid
Gprs

To

Airtel coustomer care

Sir,

On dated 20th oct 08 I applied for new connection for GPRS at SCO 28 SEC 11 Panchkula (haryana). Issuing agent was

Mr. Dheeraj. He assure me that your connection will be activated in 2 hrs but my conncetion was activated on dated 26th

oct 08 after giving continuous reminder to mr Dheeraj & to his senior Mr Sandeep & Mr Sanddep Assure me that we

will waiver your 5 day amount.

Sir, on dated 13 nov 08 my GPRS conncetion was deactivated. Regarding this I complain to mr Dheeraj & Mr Rajesh.

They take my alternate no & assure me that your problem will resolve in two days. Again after continuous reminder they

sent a mail to Mr anil saini & Mr jitander regarding this problem on 21 nov 08 & on same day Mr Sandeep assure me

that on Monday (24 nov 08) your problem will be solved & we will wavier you of non working days.

On Tuesday 25nov 08 when I talk again to Mr sandeep & Mr. jitander regarding this problem they told me that it will take

more time. After that I said them to disconnect my connection & give me wavier . then they misbehave with me & refuse to

give waiver. they said that they are not authorized to give waiver .& you can talk to anybody.

Finally I talk to customer care on 26 nov 08 time 16:50, executive name AMIT & register my complain i.e. 462561430

Sir, I wana to kanow that who is responsible for my working hours which I lost due to your dealing persons (Dheeraj,

Sandeep & Jitander ) & who is going to paid for my harassment.

Sir, this kind of behavior & fake commitment to customer will create bad image of Your Company.

Sir, kindly block my GPRS connection immediately.

Pl do the needfull.

Details are as follows:-

Mob No:- 9878492582

A/C No:- 107-104865534

Owner Name:- Vishant Mehta

Issuing Date:- 20/09/08

Activation Date:- 26/09/08

Deactivated on :- 12/11/08

Verbal complain on :-13/11/08

Verbal complain to :- Dheeraj & Sandeep

Mail Send on :- 21/11/08

Send to :- Anil saini & Jitander

Provided Date to Solve the problem :- 24/1108

Disconncetion request given on :- 25/11/08

Register Complain to customer care :- 26/11/08 at 16:50 by amit

My alternate no 9216444881

Company: Airtel Postpaid
Country: India

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