Airtel-postpaid connection
THREANING AND FAKE CALLS

I AM GETTING THREATNING CALLS RELATED TO MY OLD NUMBER 997161446 FROM NUMBER “ 9911200881”.

REASONS:

AUGUEST 07 : I CALLED CUSTOMER CARE BEFORE GOING TO SINGAPORE THAT I AM USING AIRTEL GPRS OF 499 WHEATHER I WILL BE CHARGED EXTRA MONEY IF I GO TO SINGAPORE .AIRTEL CUSTOMER CARE EXECUTIVE REPLIED “NO SIR SINCE YOU ARE USING AIRTEL UNLIMED GPRS PLAN SO NO CHARGES SHALL BE APPLICABLE TO YOU “ I WENT TO SINGAPORE ON 29TH AUGUST AND CAME BACK ON 3RD SEPTEMBER . I THIS 5 DAYS PERIOD BY BILL WAS RAISED TO 15000 AND IN WHICH RS 13000 IS DUE TO GPRS .

MY QUESTIONS :

1 Why I was misscomunicated about that there will be no GPRS charges.

2. When my Limit was Rs 3000 why was my phone not disconnected and allowed to reach bill of 15000 plus.

Still I have paid Rs 2300 in 1st week of September07 which was genuine.

Now I am getting harassment and threatening calls. Also fake calls are made to my relatives.

Kindly look in to this matter as this is really frustrating

Company: Airtel-postpaid connection
Country: India

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