Airtel Post paid Service
Account not activated even after a week - no proper response from Airtel ustomer Care

Hi,

I am customer of Airtel Service for the past 8 years.

I hold two post paid accounts. I went to Australia in

but to retain the number I continued paying the

bills propmptly. Airtel Customer Service (Hyderabad

Branch) suggessted me to change the account to Pre paid

as per the new policy (new policy says that if the

post paid number is not in use for 6 months it will be

de activated). As per their suggession, I did the same.

When I came back to India and requested them to change

my account to post paid again, they have informed me that

it is not possible now and I need to open new account and

then can provide me the same number. I have completed all

the formalities and paid an advance of Rs 500. They have

informed that the account will be activated in 48 hrs.

Its been more than 8 days my account is not activated and

no proper response from the Airtel Customer Service.

The customer service team have raised a complaint 16734387 to

the technical team handling such request. For the first few days,

they have told me that the server is down and service cannot be

activated. But its been more than a week and now the customer

service team started saying that they dont have any updates

from the technical team about the account activation status.

Every day I need to call them and remind them. There is

no pro active response and pathetic service from the Airtel.

No body knows what is happening and they in turn ask me questions

about the status of the activation.

As a old customer, I am very disappointed by the way they are providing

me the service.

Please see that some legal action should be taken so that in future other

customers should not be in trouble with this kind of service.

Company: Airtel Post paid Service
Country: India

  <     >