Airtel Postpaid service
Airtel - against privacy policy & using foul language

I suffered with rude Airtel customer service in chennai. I was an airtel customer in chennai under corporate CUG for almost 5 years (9840092898). In i moved to hyderabad. So i sent a mail to airtel, asking them to disconnect the service and send the outstanding amount to my email alias. They disconnected the service and sent me an acknowledgement for the same. Later, instead of sending the bill to my alias as mentioned in the disconnection mail, they started calling my friends, using the frequently called numbers in my bill. This is against customer privacy policy and they are not supposed to call anyone, using my list asking for me. For their negligence, other folks had to suffer their torture at odd timings. For one of my previous collegue, a lady from airtel customer care, called and spoke in foul language and irritating them as if she had relationship with me. This, she (airtel customer care from the following numbers - 9952962758, 9952964985) has utilized as a way to reach me. All the days, when my friends were undergoing this trauma in chennai, i kept on mailing airtel mail ids (aes.chennai@airtel.in, V.Austin@airtel.in) informing them to send the outstanding amount to my mail id and not to irritate any of the folks on my bill, as i relocated to Hyderabad with no more contacts in chennai. There was no one to respond to my mails and the issues of getting foul language, bad words, vulgar words over phones to my friends (they have even called my friends holding hutch numbers also) regarding this bill payment. They didnot listen, even when my friends had told that i am in hyderabad. This gave a bad taste to me about airtel, boasting about so called customer care service. They are no better than rogues on the street. I am planning to file a case in consumer court with all the proofs of mails and transactions, along with recorded phone calls with the lady speaking foul language from their customer care. Please take necessary action against the concerned folks and against airtel for breaching the customer's privacy policies.

Company: Airtel Postpaid service
Country: India

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