AIRTEL-PREPAID-9849310719
AIRTEL IS GIVING MISCALL ALERTS INSTEAD OF PROVIDING CONNECTION

I reproduce copy of my e-mail sent to 121@airtelindia.com the contents of which are explicit. I had on 20-10, approached your Airtel Office at Karkhana, Secunderabad, also, who in turn contacted your local office and assured that the service sought for would get activated within 24 hours, but of no avail till now, even after 3 days. In this connection, I received an SMS from you with reference No.1020538785 dated 20-oct at 22:29 hrs.

If you verify your records, I am subscribing to my Airtel Connection No. 9849310719 for about 10 years and the attention you are showing to such an old customer is ridiculous.

I quote my earlier e-mail here:

"& On Sat, 17/10/09, V N V RADHA wrote:

From: V N V RADHA

Subject: 9849310719

To: 121@airtelindia.com

Date: Saturday, 17 October, 8:08 PM

Sirs,

I have opted to send missed call list as far back as on 08-10 and have been informed through your SMS stating "Wlcome to AIRTEL Missed Call Alert Service. Your service will get activated in 24 hours. You will be charged Rs.15 per month. To deactivate dial *321*883# - Message Centre 919849087018" sent : 08-oct 15:22:56 hours.

2. I deeply regret to state that you have not so far initiated the service opted for. Further I continue to receive your missed call prompts.

3. One more most objectionable thing I have noticed is that, instead of giving me the required connection to the caller, you have resorted to this unwarranted practice.

4. How can you expect me to be happy with your service?

V N V Radha (Insurance Agent)

`Ramchandra Sadan', Plot no.2,

Indraprastha, Transport road,

Secunderabad-500 009-A.P.

INDIA"

Please look into the matter urgently.

Your unethical practice of giving false missed call alerts every day instead of providing necessary connection promptly is viewed as harassment. You may appreciate that as an insurance agent, the calls are very important for me and not giving connection at the appropriate time will result in financial loss and loss of reputation for me. This prompts me to take up the matter to Consumer Forum / legal action.

Awaiting immediate response,

Yours sincerely,

V N V Radha

Company: AIRTEL-PREPAID-9849310719
Country: India

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