Airtel Prepaid
Misconduct of HSBC Bank - Grievance thereof - Intimation regarding

Dear Sir,

This is to submit before you that I have added myself as a customer of your esteemed network w.e.f. 11-03. My SIM No. is 404310105702118 and Mobile No. 9831294473.

2. To my utter surprise, after few months of activation of my number, the HSBC Bank is repeatedly sending SMS & also making calls from different branches of its organization, addressing me as Mr. Samar Karmakar. They are asking for making arrear payment towards the Credit Card issued by them in the name of Mr. Karmakar. Everytime I have replied them that my name is Suvankar Das and not Mr. Samar Karmakar and I don’t ever have any Credit Card. Inspite of that they are still keeping on dialing my number and asking for Mr. Samar Karmakar & also sending SMS. Some of the Nos. of HSBC Bank that I have noted are : 914443921450, 911145529619, 911145529622, 912267381468, 914442282200, 914439822600, 914443921400, 914442229000, 914466125500, 914443921300 & 914442253400. Recently on 08-11, the Doice Bank from 913340222423 number is also asking for the same.

3. I have also knocked the Customer Care Executives of your network several times. They also did not extend any help ; instead they advised me in a very casual manner to solve the problem by contacting the above telephone Nos of HSBC. From the above, you will see that all the number are STD numbers and I think that your Customer Care Executives are giving me improper advice.

4. Being aggrieved by the misbehavior of the Customer Care Executives of your esteemed organization, I would like to request your personal intervention into the matter. An intimation in this regard is highly solicited.

5. Thanking you, in anticipation of quick redressal of my grievance, I remain, Sir.

Yours faithfully,

(SUVANKAR DAS)

Mobile No. 9831294473

Company: Airtel Prepaid
Country: India

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