Airtel Prepaid Connection
Illegal Deduction of Balance

TO WHOMSOEVER IT MIGHT CONCERN

I have NOP (Net On Phone) activated in my Nokia 6030 handset and I have been using this service since a long time. On 07/07/09, I downloaded a FREE RINGTONE from www.waptrick.com - a free downloadable site. However, to my utter surprise I found that an amount of Rs. 99/= (Ninety Nine) was deducted from my account balance saying that I had downloaded a Java Game (as mentioned in the deduction SMS). I called up Customer Service and the agent named Siddharth mentioned that I had downloaded a Java Game named "CYBER PUNK", which is totally false and ridiculous. The Customer Care Executive said that he will not be able to do anything in this matter. I have never ever played/downloaded any game in my life relating to mobile or computer. My Case Number: 070824165200 dated 08/07/09 with Customer Care. I also tried contacting both the Nodal and Appellate Officers of Bharti but no one responsed to my phone calls.

If this matter is not resolved, I will be forced to file a formal Litigation of Cheating agaist Bharti with all the proof that I have.

Regards,

Surojit Sanyal

Mobile : 9903212802

Company: Airtel Prepaid Connection
Country: India

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