Airtel pstpaid
International roaming deposit refund

I had 3 Airtel postpaid numbers on my name, with me, my wife and my mom. When I was planning to go abroad I have activated International roaming by giving 7500/- deposit (Receipt No: 7334, Location: Laser) on one of my number : 9790927150 on 20 June '09, On condition that I will be getting the amout refunded within 45 days of deactivation of the service. Then After I got settled here, I have disconnected that number on 24 June '09. After that whenever My wife called up airtel on the status of disconnection/refund, she was getting different answers each time. 'the number was temporarily suspended only, 45-60 days after it gets permanently disconnected I will get the money.' Then i tried contacting 121 through email, I have said that I will get the money within 60 days from July 01, the date the number got suspended. I suggested to adjust the bill amount (800/-) with the deposit, and I was supposed to get the amount 6700/- from Airtel by Aug 30. And today is Sep 05, and till now I didnt get the money back.

Mean while, airtel had barred my calls to 121, as I have exeeded the number of calls to their useless customer care. After getting fed-up with AIrtel, I have disconnected one more number : 9940024979, for which the bill amount was 6000/-, and at the time od disconnection, I made very clear that I will pay the amount only after I get the refund from airtel. And now my parents and relatives are getting calls from airtel, asking me as the bill amount is on due. When I contacted Airtel 121 againon Sep 04, I was told that the refund amount cheque is already dispatched by Aug 14 '09, and I didnt get that yet. Then they offered me that they will arrange a call back to me with in 24 hours by one of the Call center supervisors. Today I got call from airtel back end/refund department, saying the number got permanently disconnected only on Aug 08, and I need to wait for 45-60 days from that date to get the refund amount. They were not ready to listen to any of my questions/concerns, asking me to contact 121. and the most happiest part of that is Airtel applications are down due to some upgrade till Sep 11 '09. I have to wait till then to get any info.

I have already undergone many of the mental torture due to this. I am really fed up with it.

Please help me to get a way out of this.

thanks,

Satya

Company: Airtel pstpaid
Country: India

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