American Express
Unsatified Service from Kotak Bank

There were 2 transactions that happended through my spouse Kotak's debit card on 26th Feb 09.I got the information on my mobile about the transaction (money widthdrawl) almost after 5- 6 hours of the incidence taking place. I was told that the transaction took place in Kotak's ATM in East Patel Nager, New Delhi.

I called the call centre to deactivate the services on her Debit card along with the request for the footage of the ATM for the time the transaction took place. Till about this time I was not even told that the transaction took place in the ATM of another bank.

I regulary followed up with the concern authorities with the same reply that we will get back to me in about 3-4 days which eventually turned into a week and on escalating the matter I got a surprise of my life when I was told after a span of 25 days that the transaction took place in some other bank's ATM which is Bank of India.

Still waiting for the reply, i got a told after a week of trying and regular follwup that the particular ATM doesnot have a CCTV camera at the time of transaction and the same been installed after 26th Feb which was really very surprising. I went to the ATM and on asking the guard, I was told that there are 3 CCTV camera's in the ATM and the same were installed approx a yr before.

I would request you to take this up with the concerned authorities and help us get the footage.

Regards

Rohit

9873339393

Company: American Express
Country: India

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