Anand Rathi Securities
Worst Customer Service

Since i had issue log in to online trading account. i requested for a password online which did not reach my mailbox. hence called Anand rathi Customer services who send the password once again. however after two day i called again to Anand Rathi Customer services & they say since i am using Yahoo mailbox i would not receive password. This is first bad experience, then i asked whats the proceduce to get the password i was told change your email address & to do that i need to fill up LOA (Letter of Authority). I updated the same & send it through courier by Last week of April'09. I also sent an email to get confirmation but no reply either via email or thru post. This was second worst experience with Anand rathi. I wrote to grievance@rathi.com on 23/05/09 but no response yet. Today when i call up customer services to tell them about the delay in getting password infact they transfer my call from one department to other & finally one lady who attended the call says i need to check POD & callback speaking to courier company as to where did they delivery the envelop since they haven't received it even without asking me my name or checking my account or any information. I think no one shuold ever deal with these kind of companies who are not bothered or give one of the worst experience for a simple thing like a password to login to my own account.

Company: Anand Rathi Securities
Country: India

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