APC Home UPS
Connection made wrongly

Dear Sir/Madam,

This is to inform you that I have bought a home UPS (800VA) on 11th

June'2009 from M.G. Electronics. Teghoria (Kolkata) for Rs14, 800. &

APC's technical person (Mr. Alam, Mob:9830038063) came to install it on

14th June' After he did the installation he asked for Rs550 & I

Paid. After he left the next day 1 of the fuse went off with a burst &

my house was in dark. I called up Mr. Alam he said he cant come right

now but he can come later. Neway i had to call my local electrician &

according to him it was a wrong connection, so i asked him not to

touch, there was 2 pin socket which was put by Mr. Alam. my

electrician just changed that & he didnt touched ne of the connection.

Mr. Alam came on the next day & checked the connection & said its ok.

Again on saturday (20/6) in the even around 4.30pm the fuse went

off. again i called up Mr. Alam he said i cant come you called your

electrician, i Called up M.G. electronics & they said they are taking

the action. within 10 mins i got a call from APC Kolkata saying that

our electrician will

visit your place next day morning. No1 till now has arrived &

rectified the prob, I had to call my electrician & recrified the full

connection which was connected wrongly by Mr. Alam (APC electrician),

So I just wanted to know is this the after sales service of a renouned

company called APC. if i had known this I wont have proceed with it

before. I was stunned with their service, & technical expert.

Company: APC Home UPS
Country: India

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