Airtel
About gprs monthly rental

Dear sir,

I am using Airtel's GPRS services to connect internet since long and using their Rs. 249-/ monthly rental plan.

Some time back, I realised that they are not giving me full one month of service as told me by their customer care executive.

So I started keeping my account records.

In the month of April they deducted Rs. 249/- on 8th and

In the current month that is May, they deducted Rs.249/- on 2nd. It means that they are giving me just 25 days service against their promised 30 days.

The very same day I tried to contact their customer care but there is no one to interact, just a 121 sms service through which a customer can send their complain maximum in 130 words and i also sent mine. I also tried to contact their office through net and sent them my complain at "121@airtel.in".

I also tried to call their nodal officer Atif Rashid Umarrizvi

at his given number at their site, but it was allways in off mode.

So I also mailed him at " nodalofficer.bih@airtel.in", but till this time their is no response from them.

Kindly look into this matter and help me. The number through which I am using gprs service is "9973257002".

Thanking you,

Yours,

Kumar Vijayant Singh,

Chapra, Bihar, Pin--841301.

Mobile - 9431261553 (personal)

Mobile - 9973257002 (Resi.)

Company: Airtel
Country: India

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