India Today Book Club
Complimentary gift not received, misbehaviou by tele calling and customer care excecutives

Dear sir,

I am a member (ID no - ITBC - 09937616) of India Today book club and I have purchased few books and other gift items from them earlier. this is related to one Diwali offer by them (i.e. 3 enclycopedia Cds Holiday package Air ticket 12 books) amount to Rs. 3198/-.

As per the telecalling executive I have paid for the same offer on 07.10.09, through my ICICI bank card, transaction no - 74477489281019992515860, Living Media India ltd, amount rs. 3198/-

But till date I have received the CDs and books but no other things as committed with the offer. while contacting their customer care no they just said please write a mail to response@indiatodaybookclub.com, it is already a month no reply has come from them. I have also marked the same mail to their seniors id (including mr. Vivek - ceo of this club) but till date no response.

Still I am receiving calls from their call center for new offers and when I told them regarding the problem they just bang the receiver and shockingly one has gone to the extent of telling that they did a very good job by not replying to my complain.

I ahve one more complain against the same group for not receiving a magazine subscribed for two years for which I will file a different complaint to you.

Please look into the same and help me to sort out this issue.

thanks and regards

Loknath agarwalla

9937021502

Company: India Today Book Club
Country: India

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