India Today Book Club
ONLINE COMPLAINT

India Today Book Club Team,

My ITBC membership # is ITBC09123188.

I have posted my filled up voucher (ITBC10494) along with the Demand Draft of Rs. 899/- a month ago to Big City Promotions. I am yet to hear from Big City Promotions / your organization about the confirmation of dates and destination. I need to plan for the same.

I have been making calls to the Big City call centre number published 080-40554870, but it goes unanswered. When I call up the original number that was given in the promotion mail 080-40554850, I am always told that they will give the message to the concerned department and they will get back to me after 5:30 PM. But nobody from Big City Promotions has bothered to call me yet. They call centre executives have also refused to share any alternate contact details of Mr. Kunal Shah.

This is pathetic service from Big City Promotions, to say the least, and India Today group is also responsible for associating with such an unprofessional organization.

As if this is not enough, Big City Promotions has the audacity of charging Rs.899/-, when the original promotional documents mention Rs.800/-, in an act of clear violation of contract. I chose to ignore this violation as the amount was not substantial. However, if my issue is not resolved in the next couple of days, I will have no other option but to take legal recourse against ITBC & Big City Promotions.

Regards,

S Gundecha

9822572061

Company: India Today Book Club
Country: India

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