Post office
Misbehave and Denying to perform Duty

Dear Sir / Madam

I am a Sr. Citizen (Mrs Kalpana Guha Roy age 68) and my son have gone to IIT Kharagpur Post Office, West Bengal code- 721302 for paying the electric bills of arround Rs 4493 dated 26-july. It was raining heavily and we are fully drenched due to heavy down pore, we paid Rs 4500 and we d'nt have any change. Mr k k Gour asked for a change of Rs 3, unfortunately we d'nt have that denomination, he had not only misbehaved but above all he had refused to take the bill and told until we bring the change he will not process. We have pleaded a lot but in vain.

lastly with a hope of justice from you i am sending this mail to you.

It is a harassment to the customers as from where we will bring the change. It is being noticed as well as you may take a survey in our post office the customers are being harassed to bring changes else they don't provide the service.

But a easy solution to this is that every counter may easily keep some stamps so if needed they may offer the customer to adjust accordingly.

Sir, Kindly take necessarily steps so that the citizens should not be harassed in the name of change.

Thanking you

Mrs Kalpana Guha Roy

Company: Post office
Country: India

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