DTDC Courier
Delay in delivery

Dear sir,

We sent one consignment through DTDC from Gurgaon (Haryana) to Bijnor (U.P.) on 23.06.2011

Dockat No. is Z31504390. WE MADE SO MANY TIMES FOLLOW UP AT Gurgaon, Opposite Maruti office -{ MR. Praveen Sharma-981107541 }, he said it will reach on Saturday, but on Saturday no courier reached to Bijnor, then I checked on internet, it was showing it is in Varanasi (InTransit) then I called up Gurgaon to Mr. Vijay Singh-9871444382, he said today (monday) evening it will be delivered.

Then after sometime I again called up he said it is misrouted and reached Varanasi, will be delivered Tuesday morning. I asked why it has been misrouted then he said it happens no issue talk to our senior. I called up Mr. Jai Shree-9310441216 (always rings no proper response), then I called up Priya-9310647614 (no.switchedoff), then I again came back to Vijay singh -9871444382, he had disconnected the phone. I tried to call then Praveen Sharma, he said we will deliver on Tuesday. Then again on tuesday I checked with Praveen Sharma-he said very rudely its not my fault ask seniors (very bad behaviour).

No One picked up my call in any DTDC, Regional Office Nariana also.

Wednesday it reached around 1:00 PM at my house.

Why they booked our consignment? If they are not responsible enough, you know in that courier it was carrying important documents and specs due to which my mother suffered a lot of pain. Who is responsible for this. Why customer suffers always.

Please sir, this is my request to take serious action against this courier service.

Thanks

Yours Truly

Aditi Jain

Company: DTDC Courier
Country: India
State: Haryana
City: Gurgaon

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