First flight courier
Poor and negligent service

I am a Jaipur recident and was to recieve my rakhi parcel from Guwahati through 'First Flight Courier' service. The service providers claim a delivery within 48 hrs. Parcel was dispatched on 27th of july which i havn't received till date. Its rakhi today and the negligent service has been so disheartening to me. Please confirm what all can i do in this respect.

consignment no. N02197545

date of dispatch 27/7

Company: First flight courier
Country: India
State: Rajasthan
City: Jaipur

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