IGL
HUGE delay in connection

I requested for a domestic gas connection (PNG) in March and my cheque was cleared in April. It’s Dec, 03 2011 and I never received a call from them. After continuous follow up over the phone along with 2 visits to the IGL office in RK Puram over the last 6 months, I am disappointed and hopeless and NOW FEEL that my connection would NEVER be installed.

Making matters worse are useless telephone operators, they always give us time of a week, and don't know the escalation authority. I believe the govt authorities feel that people have no work (like them) and love people to just come again and again at their office. (Sorry about the above comment, but that's reality)

If someone from the authorities is listening, here are my details-

Name: Gopal Krishan

Registration # 688313

Customer code (business partner) : 4000125310

Area: Paschim Vihar, New Delhi - 110087

Complaint No: PRJ201111230, at least 3 more complaints after this (Don't know the number)

Called again on July04, asked to wait till 30 August as the workload is high in Paschim Vihar.

Again Called on 07 Sep 2011

Ref. No . prj201167765

Made two visits to the office, each time assured that the technician will contact in a week. NO RESPONSE RECEIVED.

Company: IGL
Country: India
State: Delhi

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