KSRTC
Online ticket reservation

Respected Sir/ Madam

I had reserved a ticket through KSRTC's online reservation from Mumbai to Bengaluru on 09/03 for the journey date 12/03.

The booking was successful and on the day of departure I tried to take a print out of the ticket the website shows an error "System Error: Your Transaction is not completed as reservation system can't process your request"

However the status shows confirmed and PNR (J16870536) has been generated and my money (rs1128) has been charged to my credit card. However the bus I was supposed to travel did not have my name on the list... so I had to buy a ticket manually in the bus. On arriving in B'lore I checked with KSRTC officials, reservation counters for the refund of my erroneous booking... they bluntly refused saying that ksrtc website has problems and they are not responsible for this...

My question is, .. if the company's official web site has issues and due to this inconvenience, passengers have lost their money... shouldn't the company be held responsible for this..?

Kindly provide justice for the passengers and amend the policies of KSRTC.

Regards

Jithendra

Company: KSRTC
Country: India

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