Nokia e 72
Malfunctioning of cell phone

Dear Nokia,

I have purchased a new Nokia E-72 (351513049406967

)handset from one of your Authorised dealer, M/s Indira Enterprises Sector 22-B Chandigarh on 24/5/10, The phone started giving me the problems of No connectivity and call droping which got me frustrated and i had to give my new Phone purchased out of my hard earned money to your Nokia care for checkups. I showed the phone at your nokia care in laxmi nagar delhi, who did something and returned the phone back to me with the assurance that it would work allright henceforth, but to my dismay the phone kept giving me the problems as earlier. I had no alternative other than to show the phone again to Nokia care and have deposited the phone with nokia care, N.R.I communications Lajpat nager wide service job sheet no. 10083 dated 25/05 at about 13.28. I was told that i would be called to inform abou the status in the evening but i got no call and i called them personally on 29/05/10 to know that the phone will take another 2 to 3 days to be repaired. But in the morning today i, e 31.5.10 i was called by some lady and was informed that they could not rectify the problem there hence the phone would be send to Nokia service centre to be repraired and would take another 5 to 6 days.

I have spend Rs. 18451 to purchase a phone who is one of the top models in its catageroy in india and i got the worst ever phone Nokia may have ever Produced plus i got the most disconcerned customer care executives who are only concerned to communicate the policies to the agitated customer and they have no solution to offer. The are kept there in increase the temper of the customer rather than to be solution manager. To write this message to Nokia i had to work so hard to get this site, i could not get the support of getting a website address from them forget about the cell no's of the sebior persons.

What i want now is a total replacement of my phone which is lying with the lajpat nager Nokia care, i would not accept a repaired phone no. If i can be given this i will take it otherwise please inform me asap so that i may think of the other remedies available to me through law.

Thanks & regards

Advocate Rohit Raina

Company: Nokia e 72
Country: India
State: Delhi

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