Nationstar Mortgage
Extremely Poor Customer Service

The problems started the day they bought my mortgage and started demanding payment without having even assigned me an account number. The problems continued as they harassed me on a monthly basis for payment even though I was never once late in paying according to their policies. The final straw comes as I finally try to get rid of them and request a payoff amount. They claim to be very behind in their paperwork and can not guarantee me a payoff amount until 3 days after my closing date. I requested a process to expedite the payoff amount and was told it's not possible. I asked if there was anyone else I could talk to and was told no.

Stay away from this company. If they buy your loan, my recommendation would be to refinance as soon as possible.

Company: Nationstar Mortgage
Country: India

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