The problems started the day they bought my mortgage and started demanding payment without having even assigned me an account number. The problems continued as they harassed me on a monthly basis for payment even though I was never once late in paying according to their policies. The final straw comes as I finally try to get rid of them and request a payoff amount. They claim to be very behind in their paperwork and can not guarantee me a payoff amount until 3 days after my closing date. I requested a process to expedite the payoff amount and was told it's not possible. I asked if there was anyone else I could talk to and was told no.
Stay away from this company. If they buy your loan, my recommendation would be to refinance as soon as possible.
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