Dish TV
Alignment issue- no action for 3 weeks

Had very bad experience with Dish TV. I had a reallignment problem on 21st May due to which I was not receiveing the channels for which I paid for the month. Called customer service. They tried almost 1 Hr to fix it over phone and didn't succeed. They logged a complaint and assured that a techinicial will turn up with in 24 hrs. Technician didn't turn up for the entire week. In between, i will get call from Dish tv and they ask me to explain the same problem over and over again and they keep trying options. But no one will show up to realign the dish. I made lot of calls that week and every time they assure me saying techinicial will come with in 24 hrs.

Second week, they resolved my complaint without fixing the issue. When I called up they opened another complaint and then the same story followed for the 2nd consecutive week.

3rd week, they closed my 2nd complaint and opened a third one and the same story.

I lost lot of money calling Dish tv. finally when I asked the procedure to discontinue dish tv, technician came to my house on June 7th. and it didnt take 2 mins for him to fix the issue.

This 3 weeks were torturous, keep following with Dish tv and getting same and nonsense answers from the customer support personals.

Finally asked for a waiver for these many days and they say no waivers. So finally decided to discontinue. Never in future, i'll opt for Dish Tv.

Company: Dish TV
Country: India
State: Karnataka
City: Bangalore

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