Airtel DTH
Services

On 20th of july we had given a complain regarding bad resolution from my set top box. Airtel customer care officials told that issue will be resolved the very next day. The airtel engineers came and told that this set top box needs immediate replacement. They told that the set top box will be replaced next day. But they they didnt do so. Every day i used to give a call in tne morning the dealer used to say they will do the needful in the evening. But nothing was done Later on they told that they have no set top box. Then we talked to airtel higher authorities and they said there is strike going on somewhere and so procurement of the same is not possible for them. Airtel customer care use to tell that issue will be resolved in 24 hours. Today is 29th and i have not received the same yet. Their GSM is not picking our phone. For nine days our family has not watched TV and till when this thing will continue i dont know. Worst part is that today i get a mail from airtel that as per telephonic conversation with me, my issue has been resolved. Today no one from airtel talked to me and the issue has not been resolved.

My particulars are:

MANI KANT CHOUDHARY

AIRTEL CUSTOMER ID: 3004882580

Company: Airtel DTH
Country: India
State: West Bengal
City: Bardhaman

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